Convince & Convert

MARCH 28, 2012

To avoid the long hold times for a customer agent please consider using our self-service options on United.com or calling back later if you’re not traveling in the next 72 hours. We have been experiencing higher than normal call volumes over the last several days. Listen here ). Oh… the thick irony.

CSR 128

CSR Airlines Loyalty Hashtag 128

Convince & Convert

MARCH 28, 2012

To avoid the long hold times for a customer agent please consider using our self-service options on United.com or calling back later if you’re not traveling in the next 72 hours. We have been experiencing higher than normal call volumes over the last several days. Listen here ). Oh… the thick irony.

CSR 127

CSR Airlines Loyalty Hashtag 127

Convince & Convert

MAY 18, 2011

Person hat: I’m on the subway talking with my friend about her travel plans. I recommend this great travel bag I bought. Someone just recommended our brand of luggage. I’ll make sure they know we can answer any questions, and that they have my contact info. Do you have any questions? Here’s my card.”. You want to just brush him off.

Twitter 123

Twitter Price Travel Buy 123

Convince & Convert

FEBRUARY 24, 2010

Let me hear about it: View Comments | Subscribe To This Blog | Sign Up For Our Newsletter Share This Post: Similar Posts That You Might Enjoy: Tying Together Social Media and Corporate Social Responsibility 5 Steps to Winning Fans with Content Strategy Are You Ready for the Opportunity Economy?

Compete 116

Compete Conference Organization Social CRM 116

Convince & Convert

JANUARY 26, 2011

Social media will travel the same path. But now, nobody wants more email, and smart companies go to great lengths to ensure that their email communication is fully optimized for relevancy and context, to avoid customer tune-out.

Press Release 145

Press Release Foursquare Social Media Travel 145

Convince & Convert

JULY 26, 2010

Unlike your blog, which is on an island, the Pitch is mobile and travels around to all the places you need it to – email, social networks, search engines, etc., That’s where the Pitch™ comes in. It enables a brand to share their story in it’s entirety and with context. Why Am I sharing This?

SEO 115

SEO Social Media Consultant Social CRM 115

Convince & Convert

JULY 28, 2010

Four high-rise hotels surround Starbucks like castle ramparts, each filled with caffeine-crazed travelers. for most business travelers, it’s also incredibly helpful. But Mike becomes memorable when he connects with a core truth of travelers–we're in unfamiliar territory and need good wayfinding.

Social Media 150

Social Media Strategy Consultant B2B 150

Convince & Convert

MARCH 3, 2010

link] PRWestcoast RT @jaybaer: 6 Critical Services Agencies Must Provide to Stay Relevant in Social Media [link] [link] arikhanson Still love the "atomize your content" line. RT @jaybaer: 6 Critical Services Agencies Must Provide to Stay Relevant in SM [link] [link] Travel 2.0

Social Media 122

Social Media Strategy CoTweet CoTweet 122

Convince & Convert

APRIL 13, 2010

While it pre-dates the Internet (and commercial air travel, ATMs, competitive eating, Red Bull and a lot of other stuff we take for granted), its core premise serves as the foundation for social media effectiveness. “ It’s the guide from Dale Carnegie , written nearly 75 years ago.

Social Media 112

Social Media Strategy Influencer Education 112

Convince & Convert

SEPTEMBER 21, 2010

link] Travel Trends – Social Fallacies, Smaller DMOs, Leading Hotels, Benchmarking, Disneyland Gets twitterjacked « Travel 2.0 [.] link] Social Media Myths and Reality » The Buzz Bin [.] &# And I reply, “I don’t build web sites. I market them.&# Great stuff, thanks Jason.

Social Media 151

Social Media Strategy Consultant Web 2.0 151

Techipedia: Tamar Weinberg

MARCH 22, 2011

Rapportive is a social CRM, giving you important information about the person who is emailing you. If they’re connected via social networks, you get their picture, their location, and job titles, in addition to their Twitter feed and Facebook updates (if available) and links to their social profiles. Rapportive.

Products 236

Products Tools Google Reader RSS 236

Convince & Convert

APRIL 8, 2010

I travel to the east coast once a month for 1-2 weeks at a time, and am trying to lighten my load… [link] JobShoots The Truth About the iPad [link] #news #socialmedia [link] JobShoots The Truth About the iPad [link] #news #socialmedia [link] jaybaer Linda if you had to do real work during the trip, Macbook. link] Zack Nice analysis!

iPad 137

iPad Content iPhone Wireless 137

Diva Marketing Blog

OCTOBER 9, 2009

My social media divo friends expanded to include many others, Tim and Geoff and Marc and Neville and Rajesh and Des and and and! If you have not come across these true divos of social media in your virtual travels I invite you to explore their blogs and Twitter streams.

Social Media 68

Social Media Social CRM B2B Travel 68

Convince & Convert

AUGUST 4, 2010

Ultimately they are likely losing three customers who travel a lot because of their social media responses, probably more from this than from the room problem – I can overlook an underpaid hourly staff member at the desk or cleaning service. They seem to get it.

Social Media 132

Social Media Strategy Comments Course 132

Convince & Convert

SEPTEMBER 21, 2010

NutshellMail See tomorrow’s post for a deeper look at this tool, but NutshellMail brings your social media activity to you via email, instead of you having to surf around and use tools to see what’s happening. Extremely handy while traveling, I also highly recommend Nutshell for casual social media users.

Social Media 167

Social Media Strategy Consultant Tweetdeck 167

Convince & Convert

APRIL 27, 2010

Today, I’ve fortunately been upgraded to first class, which happens infrequently because I travel enough to make it exhausting, but not enough to make it rewarding. Air travel has devolved to the point that it’s essentially a shared national joke, like Trump’s hair or Paris Hilton’s vacuousness.

Social Media 133

Social Media Strategy Airlines Types 133