Dave Fleet

JULY 26, 2010

Here are 57 61 great social media policy templates and resources to use when building your own. Other Social Media Policy Resources. Policy Tool for Social Media. Tags: best practices social media guidelines policies resources. thanks for the suggestions in the comments!). Social Media Policies and Guidelines. Dave Fleet.

Policies 419

Policies Resources Liveworld Social Media 419

Dave Fleet

OCTOBER 15, 2013

I disagree: I think content calendars are useful tools, but they’re consistently and brutally abused to the point where they can seem evil. Your content calendar is a specific tool for a specific purpose. Stop blaming the tool; start blaming the abusers. My friend Jeremy thinks content calendars are evil. content social media'

Content 407

Content Review Social Media Software 407

Dave Fleet

SEPTEMBER 14, 2011

As companies’ use of social media tools begins to mature from a pure marketing focus to more of a social business focus, the various use cases of social CRM are gaining more attention from practitioners. People are using these tools to share experiences they have. Social CRM is a hot topic right now.

Social CRM 318

Social CRM Small Business Video Guidelines 318

Dave Fleet

JULY 18, 2011

Mine your support records for the most common support requests (through both online and traditional channels) and create searchable resources to address those queries. By knowing when those are, you can plan your resources accordingly – both in terms of staffing and in terms of proactive asset creation (see #1 above).

Tips 353

Tips Social CRM Reputation Knowledge Base 353

Dave Fleet

DECEMBER 20, 2010

It’s not just a free tool – it’s a key part of marketing activities for many brands (and has long since ceased to be free for many given application development and media buy costs). These two situations serve to reinforce a point I often make nowadays: Third-party social media tools have many advantages.

Social Media 360

Social Media Delicious Yahoo Sentiment 360

Dave Fleet

APRIL 4, 2011

Personally, I like to try to add something when I write a post about someone else’s thoughts – either a criticism, a contrary point of view, or something that I think adds to the resource they’ve provided. Speed-up your blogging. Turning April Fools into reality.

Reputation 247

Reputation Facebook Engineering Google 247

Dave Fleet

JUNE 28, 2010

Well, after a two-chapter introduction, Solis launches into an 11 (count ‘em) chapter “new media university&# course going from defining new media, to intros to a large number of tools, to the social media ecosystem as it currently stands. is firmly targeted at people those who are new to using the tools for business.

Review 261

Review Engagement Social CRM Social Media 261