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New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

Personalized guidance: We’re adding more context and actionability to the platform to give customers more support using the features and functionalities available. Our priority is always on features and updates that deliver a reliable, secure, and modern experience to all our customers. Efficient and effective social management.

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How marketing automation empowers your team, and whole org

Sprout Social

Think: sending customer emails, SMS communications, scheduling social media posts, running digital ads and more. But there are automation tools and features specifically built to streamline team and individual workflows. SMS messages automated to send to customers during a promo or sale. Cam explains.

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The 12 Best Chatbot Examples for Businesses

Hootsuite

Get a Free Heyday Demo. Chatbots can connect with customers through multiple channels, such as Facebook Messenger, SMS, and live chat. They implemented a feature allowing “customer care agents to curate personalized shopping carts for customers and share with them via DM, giving a personal touch to the e-commerce experience.”.

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New Images Suggest "Shared Circles" Coming Soon in Google+

Stay N' Alive

This would completely replace just about every feature Twitter has of benefit (other than perhaps the 140 character limit and SMS interface if you call those benefits) - it will be interesting to see what happens as more and more Twitter users get Google+ accounts.

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Everything You Need to Know About Chatbots for Business

Hootsuite

HelloFresh: Social selling feature. It has people engage in a conversation with the bot via Facebook Messenger or SMS in order to access exclusive travel deals. Get a free Heyday demo. Get a free Heyday demo. Source: Heyday. HelloFresh’s bot is more than just a means of answering questions. Source: SnapTravel.

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What is a Customer Satisfaction (CSAT) Score? And Why Does it Matter?

Hootsuite

Its features include AI-powered chatbots to improve response times and automated message distribution to help manage a high-volume of incoming support requests across many different channels, including: Instagram. Consider implementing SMS marketing. Finally, consider incorporating SMS marketing into your business’s marketing strategy.

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What is Customer Experience: 7 Tips to Improve Your CX

Hootsuite

Ask your audience for product or feature requests; the responses may surprise you. Get a Free Heyday Demo. Get a Free Heyday Demo. Hootsuite’s inbox is set up so you can view, respond to, or filter messages from different social networks (and even SMS messages). Get a Free Heyday Demo. See it in action.

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