Buzz Marketing for Technology

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Integrating Listening Into Your Platform for ROI

Buzz Marketing for Technology

This week I moderated another Social Media Today webinar as part of their Best Thinker webinar series, this time on the topic of Way Beyond Listening: Integrating Listening Into Your Platform for ROI. We discussed nine ways companies have found to connect social media to revenue and ROI.

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Getting a customer is not the end goal it’s the middle

Buzz Marketing for Technology

Many marketers focus their efforts on the customer acquisition angle which has the benefit of measurability and thus the accountability for ROI. It’s the experience they had with your company over the entire sales cycle and the ongoing relationship they will have with your company when it comes to long term support.

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Social Customer Support: AT&T is doing it Right!

Buzz Marketing for Technology

It’s your most pure form of customer advocacy and lot easier and cheaper to save an existing customer than it is to do constant marketing campaigns to get new, ambivalent customer to sign up with your company! Related posts: Social Customer Support delivers Strong ROI In a recent poll by the TSIA of firms. Bravo AT&T!

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Web 2.0 Expo – cool stuff seen on the floor of the show

Buzz Marketing for Technology

Here are a few companies in alphabetical order I thought had shown some real promise at the Web 2.0 They are the nexus of a digital marketing company mixed with a technology firm that does Microsoft CRM, Business Intelligence and Analytics to provide creative solutions for brand perception and instantiation.

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My Blog got me a New Job and a Book Deal!

Buzz Marketing for Technology

I thank BearingPoint for the opportunity to do some of these incredible things and wish them only the best for the future!

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It pays to provide Support with Social Media

Buzz Marketing for Technology

3) Companies with good customer experiences have less customer defecting and are more profitable – this time Forrester detailed the revenue side of a good experience to find that good customer experiences equated to higher revenues and less defections – ALWAYS! Social Media is not a campaign it’s a commitment!

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Using Content to Build Trust in B2B Marketing

Buzz Marketing for Technology

The question is – How many times do you need to hear something about a specific company to believe that the information is likely to be true? Related posts: B2B Marketing: Trust + Community = ROI Trust is not a new thing when it comes to. A brilliantly phrased question from which comes the answer – 3 to 5 times. Share this on Reddit.

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