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102 Compelling Social Media and Online Marketing Stats and Facts for 2012 (and 2013)

Webbiquity SMM

The majority (as much as 70%) is “dark social”—links shared through email or instant messaging that generally get lumped in with “direct” traffic in analytics programs like Google Analytics. ( One-third of CEOs fail to consider their compananies’ social media reputation when making business decisions. (

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Tamar Weinberg is a Media Snacker » Techipedia | Tamar Weinberg

Techipedia: Tamar Weinberg

The internet and technology ownership has changed everything: digital TV, mobile phones, iPods, weblogs, instant messaging, [and] social networking. Print, radio, [and] television is now “push the red button and go interactive,&# “text in your request,&# or “let us tell you a story.&#

Meme 100
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Communicating bad news in hard times

Sherrilynne Starkie

Being the bearer of bad news is never a pleasant task, but well-handled communications can help minimise the impact on an organisation while getting it wrong can cause permanent, even fatal, damage to a business’s reputation. A few years ago a Manchester company, The British Amulet, group made 2,500 people redundant by text message.

News 170
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NPS: What is a Net Promoter Score and Why Should You Care?

Hootsuite

Reichheld spent about two years researching survey questions that would link customer behaviour, such as referring and purchasing products, with business growth. For someone to give a strong recommendation, it means they’re putting their own reputation at risk. Instant messaging (Facebook Messenger).

Survey 106
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Blogging Between Hot Flashes

Almost Savvy

Now life is all about emails, text messages, instant messages, tweets and facebook… I don’t remember the last time I used the telephone… Oh, actually I do but it seems like I use the phone less and less as time goes by… Reply Irene Koehler says: November 5, 2008 at 8:35 am @Chris – One of my young new twitter buddies.

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Blogging Between Hot Flashes

Almost Savvy

Now life is all about emails, text messages, instant messages, tweets and facebook… I don’t remember the last time I used the telephone… Oh, actually I do but it seems like I use the phone less and less as time goes by… Reply Irene Koehler says: November 5, 2008 at 8:35 am @Chris – One of my young new twitter buddies.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Speak Your Customers’ Language(s) ThinkGeek’s product descriptions are peppered with arcane references to geek culture, “inside jokes” that their customers not only understand, but appreciate. According to Jamie, the company’s employees “live on instant messaging, so customer feedback is shared all the time.”