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HIPAA and Social Media: 5 Tips to Stay Compliant

Hootsuite

Bonus: Get a free, customizable social media policy template to quickly and easily create guidelines for your company and employees. If you’re sharing an example of your work, or of a condition or injury, it’s obvious to avoid revealing the patient’s face. For example, you cannot sign a business associate agreement with Facebook.

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How marketing automation empowers your team, and whole org

Sprout Social

In this article, we’ll walk through what marketing automation is, how and why to use it and examples of tools. Examples of marketing automation The role of AI in automation What are marketing automation tools? Think: sending customer emails, SMS communications, scheduling social media posts, running digital ads and more.

Team 106
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Everything You Need to Know About Chatbots for Business

Hootsuite

For example, your chatbot can say, “Sorry! Examples of chatbots. Here are a couple of examples of chatbots in action. Here’s an example of how SnapTravel is using a messenger bot as the basis of its eCommerce model. But don’t worry — we’ve compiled a list of chatbot examples to help you get started.

FAQ 81
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What is a Customer Satisfaction (CSAT) Score? And Why Does it Matter?

Hootsuite

Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place. For example, ask “How satisfied were you with your experience at the ABC Cafe?” So based on this example, the CSAT score would be 71. Let’s dive right in. Keep it short.

SMS 110
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What is Customer Experience: 7 Tips to Improve Your CX

Hootsuite

Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place. Take Nike for example. For example, you could ask your customers to rate a specific part of your brand from 1-3 or 1-5. Get the template now! Create buyer personas.

Tips 107
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14 Customer Service Metrics to Track and What They Mean

Hootsuite

Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. For example, if you have 80% promoters and 15% detractors, your NPS would be 65. For example, if your retention rate is 75%, then your churn rate is 25%.

Metrics 138
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Social CRM: What It Is and Why Your Social Strategy Needs It

Hootsuite

Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place. Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place. Get the template now!