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Ball Memorial Hospital's Facebook Nightmare

Firebelly

I, of course, have several additional recommendations Id make, but Id like to hear yours. The only reason people are going to their Facebook page right now, is to complain and voice concern. Hit them with the message that youre working to address their concerns before they even get to the Wall.

Facebook 216
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What is Customer Experience: 7 Tips to Improve Your CX

Hootsuite

And of course, part of that is improving their customer experience. Hootsuite’s inbox is set up so you can view, respond to, or filter messages from different social networks (and even SMS messages). Then, you can measure the social sentiment of your brand. And, all in a single view. Source: Hootsuite. Google Analytics.

Tips 107
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YouTube Tuesday: Digital Ethnography

Firebelly

Below is anotherintriguing video from Dr. Wesch’s course. It has opened people up to making theirown video responses, with topics they want to study and learn about or, in somecases, they simply just want to video blog to the world.

YouTube 157
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Will Your Business Sell on Facebook this Holiday Season?

agora pulse

Of course for each industry there will be a different motivation to purchase but from my experience these are some great triggers: Free Shipping – Adding shipping costs to an order can really deter customers from reaching for their credit card so offering free global shipping during the holiday season is a big incentive to buy.

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Jake's Take: A Slew of Social Network Ideas

Firebelly

Of course, there are a few drawbacks to consider beforeyou launch a social network around your brand. Over the past year it’s become increasingly easier to launchyour own social networking website, and with some new services available, it can be done in a matter of minutes.

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Conversation: Out of the IUPUI classroom and into YATS

Firebelly

As part of the presentation, he presented the concept ofpersonal branding, and finding a path in life that works with your values, interests,and lifestyle. Students that participated actively were invited to have lunchwith Professor Brian Benedict and Duncan at Firebelly client (of course) YATSon Massachusetts Ave.

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6 Must-Know Types Of Competitor Analysis Tools With Top Recommendations

Keyhole.co

Before we introduce you to our top recommendations, let’s first see how this vital course of action pays big time. Of course not! Here are the features that make Trustpilot an excellent tool: Collect customer reviews through various channels, including email invitations, website widgets, and SMS messaging.