8 ways to deal with negative comments in online communities
Laurel Papworth
APRIL 26, 2011
How do you respond to a negative comment in an online community, on Facebook? Unless they go off and create an anti-community such as Dell Hell, alert the Press and continue to pursue their point of view. One negative reviewer may disappear OR connect with others.We Shut the Page down, ban the commenter, suck up to them?
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