Hootsuite

JUNE 6, 2024

JE — United Airlines (@united) May 18, 2024 This tweet shows United Airlines responding to an indirect mention of their brand name, not their handle. Brand sentiment. With social listening, you can mitigate customer crises, protect your brand reputation, and understand brand sentiment. Social ROI.

HootSuite 90

HootSuite Sentiment How To Hashtag 90

Sprout Social

JANUARY 10, 2024

For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible. In the end, the customer said the wait wasn’t too long and even praised the airline’s friendly employees.

Reputation 97

Reputation System Brands Knowledge Base 97

Convince & Convert

FEBRUARY 14, 2024

When was the last time you conducted audience research? Enterprise brands like United Airlines and Cisco are getting on board with this, and formally training employees as social media creators while rolling out new corporate guidelines that support their efforts. Show them that you really know them. Do you know what they value?

Strategy 126

Strategy Brands Marketing Airlines 126

Sprout Social

DECEMBER 5, 2023

Several brands, including United Airlines, have reportedly lost patrons and billions in value due to their poor management of the Flight 3411 incident involving a forcefully removed passenger that went viral online. Brand24 features a tool that analyzes the performance of your keywords based on social media reach and sentiment analysis.

Reputation 92

Reputation Software Tools Sentiment 92

Hootsuite

JUNE 29, 2023

You don’t necessarily have to sit back and accept public sentiment. A little research before you partner with another organization or person is always a good idea. By keeping track of brand mentions, you can do better brand sentiment analysis, easily collect valuable feedback, and step in before conversations get heated.

Reputation 106

Reputation Strategy Brands HootSuite 106

Keyhole.co

OCTOBER 21, 2023

Using social media monitoring tools, you can record the mentions, conversations, reviews, and sentiments that might affect the success of your brand. Competitor research The commercial environment is quite competitive. Sentiment analysis: Analyze the exchanges’ emotional undertones. Here is why it’s important: 1.

Social Media 52

Social Media Sentiment Reputation Analysis 52

Visually SM

SEPTEMBER 17, 2015

The downside is that increasing your impressions doesn’t necessarily mean you’re increasing the positive sentiment around your brand. One amazing example is Royal Dutch Airlines which has surpassed its industry average of 11.3% Utilize relevant hashtags. Try real-time marketing. Look to past successful content. by leaps and bounds.

Metrics 145

Metrics Social Media Airlines Social Media Management 145