Webbiquity SMM

NOVEMBER 27, 2018

At the other end of the spectrum, the reaction on Twitter was brutal when United Airlines forcibly dragged a passenger off a plane in 2017. Brand monitoring is vital, enabling marketers, PR professionals, customer service leaders and others to respond rapidly to comments or issues.

Team 160

Team Marketing B2B Eventful 160

Sprout Social

JANUARY 10, 2024

For example, Southwest Airlines’ quick response to a customer complaint about a long bag check line reassured the unhappy client they were committed to serving them as quickly as possible. In the end, the customer said the wait wasn’t too long and even praised the airline’s friendly employees.

Reputation 106

Reputation System Brands Knowledge Base 106

Keyhole.co

JUNE 19, 2023

Let’s have a look at brands that excel at this. based airline has a dedicated social monitoring team for all platforms, 24/7, responding to customer queries, complaints, and compliments. Their swift and effective response to customer interactions has significantly boosted their brand image and customer satisfaction.

Social Media 52

Social Media UGC Content Loyalty 52

Hootsuite

MAY 16, 2023

It includes ways to humanize your brand and promote the positive vibes your fans share. Monitor brand mentions and conversations Social media brand monitoring and sentiment analysis are at the heart of all online reputation management efforts. It goes beyond looking for mentions of your brand.

Reputation 108

Reputation Social Media HootSuite Sentiment 108

Keyhole.co

OCTOBER 21, 2023

Various forms of social media monitoring The task of social media monitoring is not universally applicable. Brand monitoring: Monitor the conversation about your brand on social media. Competitor monitoring: See your rivals from the other side of the fence.

Social Media 52

Social Media Sentiment Reputation Analysis 52

Webbiquity SMM

AUGUST 29, 2017

And third, it has possibly the largest and most diverse range of third-party tools that enhance the platform, from apps for Twitter analytics and follower management to brand monitoring and influencer research. The online world would be a slightly quieter but far less interesting place without Twitter.

Twitter 177

Twitter Airlines Hashtag Brand Monitoring 177

Keyhole.co

MAY 19, 2023

Track your online reputation regularly Continuous brand monitoring is a must-do preventive measure against PR crises. Southwest Airlines, for instance, managed to stay ahead of the curve and eliminate the possible rumors about the Boeing 737 that landed on its nose at LaGuardia Airport. Start your free trial today!

Reputation 52

Reputation Brand Monitoring Exercises Team 52