New Study Reveals Consumer Attitudes Toward Customer Support During Holidays
The Realtime Report
AUGUST 29, 2019
New Helpshift data from a survey of over 2,300 consumers also found 30% of consumers believe customer service actually improves during the holidays, while 29% believe it declines. The United Kingdom was the only nation surveyed to not report service improvements, with only 41% saying service has improved since 2017.
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