Remove Loyalty Remove Privacy Remove Questions Remove Social Media Management
article thumbnail

Top Five Social Media Must Knows: The new Google News

Sherrilynne Starkie

This week's top 5 social media must-knows include Hootsuite and Pinterest, Google News and AI, New Buttons for Instagram, Facebook user loyalty and new features from WhatsApp. And Instagram is testing quick replies, so businesses can easily to respond to common questions about topics such as business hours or shipping rates.

News 170
article thumbnail

Post Performance Report: Brands transforming social customer care

Sprout Social

So this month we scoured the internet looking for brands across industries—from pet products to business software to car insurance—who shine when responding on social. Each of these brands deliver A+ customer care , which translates to increased awareness, brand loyalty, positive sentiment and revenue.

Report 61
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Firm Leaders: Are You Social?

Myrland Marketing

Hootsuite, the Social Media management tool, recently published a post by Shawn Neumann , President and Founder of the web agency Domain7 , and a contributor to the HootSource Blog. It was called The Social Executive: Are You A Social CEO? Security : We have privacy rules and bureaucracy. THE SOLUTIONS.

ROI 70
article thumbnail

How to Write a Bank Social Media Policy [Free Template]

Hootsuite

Inappropriate employee, customer, or vendor posts can severely damage a bank’s reputation and result in regulatory fees – as can financial misinformation, poor customer service responses, and violations of customer privacy. Privacy and confidentiality Finally, a bank’s reputation hinges on consumer trust.

Banking 95
article thumbnail

Best Practices for Employee Advocates

Oktopost

B2B marketers harness this power by asking employees to promote their organization on social media. While companies greatly benefit from it (amplified reach, increased customer loyalty and social lead gen among the few), social advocacy is also extremely valuable to employees. Higher revenue. Customer Support.

Hashtag 131
article thumbnail

How to use Google’s Business Messages to engage with your customers

Sprout Social

Online customers don’t have the luxury of walking up to a salesperson and asking an important question—but they still expect a fast response when they’re seeking information. Think of it as Google’s equivalent to Facebook Messenger : It makes it easy for customers to contact your brand to ask questions or raise concerns. Use visuals.

article thumbnail

How to Use Facebook Groups to Grow Your Business and Engage Customers

Hootsuite

Inviting fans to be part of a community and engaging with them directly and regularly shows you care, and builds invaluable loyalty and trust. There are three privacy settings to choose from for Facebook groups for business. Add your group members and pick your privacy preference. Choose a privacy option. Choose wisely.

Groups 144