Remove Focus Group Remove Retail Remove Sentiment Remove Sites
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Brands: It’s not enough to be liked

Buzz Marketing for Technology

Imagine a company that has upscale retail locations around the United States receiving tens of thousands of customer visits. The fan page becomes a focus group that can be mined for consumer insights, which can feed back to content creation, stage gate development and campaign tracking. Is Sentiment Making Brands Stupid?

Brands 275
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How to use voice of customer data to improve your customer relationships

Sprout Social

This is a common collection method for online retailers. The collection stage uses social listening , review sites and on-site survey cards. For example, if you’re interested in knowing how a live music event was for an attendee, having people conduct surveys on site will garner more results than following up weeks later.

Data 124
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Create Demand, Not Messages Success with “social” marketing is becoming less about creating desire, positive sentiment or aspiration among customers. Awareness, recall, positive sentiment, “engagement&# and buzz aren’t enough to overcome this mercenary reality. It’s more about demand creation. I see testimonials, etc.