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5 ways social media listening increases customer advocacy

Sprout Social

This qualitative social data reveals customer sentiments, preferences and experiences. If other customers share the sentiment, it gives the brand ideas on where to potentially expand next. Suppose Microsoft notices a trend in complaints about Outlook’s new font.

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How social media collaboration can boost your strategy’s impact

Sprout Social

Valuable insights they make look at include: Customer sentiment. PR teams can monitor sentiment and address potential brand crises. And document each team’s review and share it with the other departments for alignment and visibility. Your social media data is also a tool for customer support teams to learn how customers think.

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Artificial Intelligence for Agile at AgileAus23 #sydney #scrum

Laurel Papworth

Given the models can handle tasks like creating and updating documents and tracking progress, writing, producing, editing reports, strategy documents. It can assess what customers are saying including with the sentiment AI, and I guess training the model on your standard operating procedures for newbies, for onboarding of new staff.

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The 2024 Guide to Social Media Strategy for Executives

Hootsuite

Boost your sentiment Your brand sentiment is basically a “temperature check” of what people are saying about you online and what they think of you — or your company. By putting yourself out there and creating human-centered content around your expertise, you’ll provide a massive boost to that sentiment.

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Top 15 sentiment analysis tools to consider in 2024

Sprout Social

Decoding those emotions and understanding how customers truly feel about your brand is what sentiment analysis is all about. But tracking sentiment is no piece of cake. You need a sentiment analysis tool for the job. What is a sentiment analysis tool?

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8 Ways a Social Inbox Will Make Your Job Easier

Hootsuite

What to look for when choosing a social media inbox: Access and ability to respond to private, direct, and public messages as well as mentions and reactions across platforms Keyword search streams and monitoring Integrations with tools like Salesforce and Microsoft Dynamics 5.

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Facebook Filed for a Trademark on the Word Meta. You Should See the Description.

Bill Hartzer

I have literally copied the G&S description in Microsoft Word to check the word count, and it is 32 pages long and 16,728 words total. To give you an idea of what is typical for a trademark application, I would say that they “typical” description of goods and services is usually a few sentences, or a paragraph at best.