article thumbnail

Social media listening examples that will help you unearth better insights

Sprout Social

Request a personalized demo 6 social media listening examples and strategies to help you mine for insights To start excavating deeper insights for your brand, you need to fill your toolbox with the right strategies and approaches. Without social listening, it’s tough to understand whether your brand sentiment has spiked or dipped.

Examples 118
article thumbnail

New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

Route and Prioritize: Organize your teams and queues based on who can best respond to each customer, with automatic identification of high priority tickets by assessing customer information, topic, and sentiment. Axa Insurance implemented a messaging-first strategy using Sparkcentral. Request a Demo. Got feedback?

article thumbnail

The 12 Best Chatbot Examples for Businesses

Hootsuite

Get a Free Heyday Demo. Lemonade’s Maya brings personality to this insurance chatbot example. Maya guides users in filling out the forms necessary to obtain an insurance policy quote and upsells them as she does. This positive sentiment spills over into customers’ attitudes about ATTITUDE. Get a Free a Heyday Demo.

article thumbnail

10 clever ways to improve your Glassdoor presence using Sprout Social

Sprout Social

Then, use Sprout’s Tag Report to evaluate those review trends and gauge the overall sentiment around your offerings. For example, let’s say your company switched insurance providers. You could compare reviews before and after the change, monitor the changes in sentiment and further refine your plans based on the feedback you receive.

Review 93
article thumbnail

Social Pros 13 – Ryon Harms, Farmers Insurance

Convince & Convert

This episode features Ryon Harms , the head of social media for Farmers Insurance. There are a lot, especially younger demos have lots and lots of Facebook friends. Special Guest: Ryon Harms of Farmers Insurance. Ryon Harms, Farmers Insurance @thesocialexec. That’s a fact. You can go back and look at that.

Insurance 115
article thumbnail

The 2023 Guide to Social Media Reputation Management

Hootsuite

janellewinn @geico is the WORST PLACE TO INSURE YOUR CARS. It continues with steps to mitigate negative sentiment. Monitor brand mentions and conversations Social media brand monitoring and sentiment analysis are at the heart of all online reputation management efforts. You can shout positive messages far and wide.

article thumbnail

Social Media Marketing for Doctors: How (+ Why) To Do It Right

Hootsuite

Book a demo 8 reasons why social media marketing is important for doctors Social media is no longer just a platform for posting cat videos and status updates (although it’s great for that too). You get to shape and direct the public sentiment about your business and brand. Talk to patients and prospects. Measure ROI.