Blind Luck: What To Do With Weird, Unpredictable, and Unavoidable Customer Horror Stories
Navolutions
OCTOBER 16, 2014
If it’s a T-shirt or a DVD, you’d probably just exchange it, but what if it’s a really big ticket item that has high shipping costs? While Blinds.com was 100% in the right to make Gilbert eat the cost, CEO Jay Steinfeld decided to do something remarkable. He also verbally confirmed the color choice.
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