Jeff Esposito

APRIL 1, 2013

A little while back I was catching up with my friend Jim Storer of the Community Roundtable before we shared a panel about social customer support. In our prep, Jim and I continued our on-going disagreement on whether a company needs to own the platform that they are keeping a community on.

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Communities Jive Lithium Real Estate 42

Jeff Esposito

APRIL 22, 2012

One of the more interesting, but challenging, aspects of my job is community management. Effective managers do not view their community as tied to a specific technology or network, but rather as a group of users who share principles and interests. Evolution – communities are not built overnight.

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Communities Report Embedding Education 51

Jeff Esposito

FEBRUARY 23, 2012

Community vs. Social: Does It Matter What You Call It? – One of the biggest arguments that I see among peers is on the topic of community management. Can a community be hosted on a social site, or is social just a platform to expand a community. It’s a great read and sheds some light on predictive data analysis.

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Jeff Esposito

MARCH 21, 2011

Now this is not to say that websites don’t have their downtime, difference is that if you are paying for a service, you can call your hosting provider to get an ETA of a fix and bitch and moan about it. push it towards your own cultivated community that plays on the world’s top social network.

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Jeff Esposito

DECEMBER 17, 2010

Last night was the second annual MegaTweetUp hosted at the Microsoft N.E.R.D. With the onset of social media and putting a smiling face to a faceless brand, many a flack has been tasked with taking on a different communications role, one of the community managers which may soon become the loneliest job as they’re really on an island.

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Statistics Microsoft Social Media Hosting 30

Jeff Esposito

SEPTEMBER 13, 2010

She wouldn’t be looking to self-host but would own the domain and would probably post once a week at most. Great community support, easy to run, stable and secure. Unfortunately it is where I need some help. Personally I use WordPress, Posterous and tumblr. All of them have their benefits and detractors. Thanks for visiting!

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Platform Tumblr Posterous Class 28

Jeff Esposito

JANUARY 5, 2012

IKEA Hosts Sleepover For 100 Lucky Facebook Fans – file this one under oddities from across the pond, while also being a good social campaign and listening to your community. Hell it has an identity crisis and if it were a child in school, we’d all be bullies. So much like the rallying cry of the 90’s why can’t we all just get along?

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