article thumbnail

Customer Service on Twitter: Top Brands Respond To Only 14% Of Tweets

The Realtime Report

A new study by CRM analyst Ashley Verrill revealed that many of these tweets go unanswered — over the course of 4 weeks, brands responded to only 14% of the tweets sent. The “Social Customer Service Race” Study. The questions fell into 5 categories: Urgent, or I need help right this second.

Brands 193
article thumbnail

Facebook Success Summit - 22 Sessions on Everything Facebook.

Convince & Convert

Let me hear about it: View Comments | Subscribe To This Blog | Sign Up For Our Newsletter Share This Post: Similar Posts That You Might Enjoy: Does Your Facebook Page Have a Pulse? link] blog comments powered by Disqus Subscribe to Convince & Convert Jay Baer Greetings. Im Jay Baer.

Facebook 122
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Dear Facebook Friends, You're Doing it Wrong

Techipedia: Tamar Weinberg

Thanks for commenting, Murlu. Reply Tamar Weinberg June 24, 2010 at 9:16 am Interesting comment, Susan. And he wants that kind of technology in a foursquare type of app. That’s what Social CRM systems are trying to solve. I guess I’ll let this comment spam slide. And take a look at the comments.

Facebook 268
article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Let me hear about it: View Comments | Subscribe To This Blog | Sign Up For Our Newsletter Share This Post: Similar Posts That You Might Enjoy: Is Starbucks the Most Dangerous Competitor to Facebook? I know that there are some foursquare haters out there, but for me its about helping my favorite Chinese place out. Im Jay Baer.

article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Combined with the new geo-targeted social interaction tools like Foursquare and Gowalla, and the just over the horizon technology of QR codes , social graph portability and the “site-less&# Web (as Paul Gillin calls it ) is an area that smart agencies need to know now. As Jay Baer recently [.] Im Jay Baer.

article thumbnail

14 Things I Think I Think About Social Media

Convince & Convert

Social media is fueled by passion, and too many companies try to take elements of their company that aren’t passion-worthy, and attempt to build a social media program around it. Place making social media (Foursquare, Gowalla, et al) will continue to gain traction over the next 18 months. Im Jay Baer.

article thumbnail

Ignore Foursquare at Your Peril - An Analysis of Potential.

Convince & Convert

Now, I’m not suggesting Foursquare will ever approach Twitter’s level of ubiquity, much less Facebook’s. Because Foursquare makes very little sense unless you’re in a physical location like a store, restaurant, etc. At least it is for me.