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Why Influence Mining is the Next Gold Rush | social crm | Social.

Convince & Convert

We’ve gone from MySpace and a era of anonymous accounts and comments attributed to “SexyBear1984″ to using our real names on Facebook, Twitter, and elsewhere as we build personal brands. Each of us has to make decisions about our personal brands and about what we’re comfortable exposing about ourselves, and where.

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The Best in Social Media: Bees Awards Winners 2011

Mindjumpers

Best Use of Social Media Platform: AgĂȘnciaClick Isobar (Brazil). Best Use of Mobile (Nominees): Grape (Russia). Best Use of Alternative Tools (Nominees): 180 LA (US): Best Social CRM: LBi London (UK). Best Marketing Within Social Games (Nominees): Grape (Russia). Best Crisis Management: Weber Shandwick (US).

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Introducing Facebook Contact View With Message History

Sprout Social

Facebook provides multiple communication touch points for brands and customers to interact. Over time an individual can comment on your post, write on your Page, tag your brand in their status update or reach out to your brand on Messenger. Referencing past conversations is a key component to any social customer care strategy.

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Why Customer Experience is the Ultimate Marketing Tool

Convince & Convert

Offering great service has always been important, but is that what is really going to make a difference for your brand? Branded, personalized moments at each and every point of customer engagement are what market leaders are seeking. The gap must be closed between customer demand and what brands are actually delivering.

Tools 60
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10 Social Media Customer Service Templates for 2024

Hootsuite

These templates help streamline communication and ensure a consistent and efficient approach to addressing inquiries, comments, reviews, and other forms of engagement on social media. Why are social response templates so handy? Save time Social response templates save valuable time by giving you plug n’ play, ready-to-go responses.

Template 101
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Infomercials create brand-new categories by tapping into unexpected desires. Your social media strategy should do this too. I just ditched AT&T for T-Mobile. So Jay, what's your favorite brand of tequila? Ive worked with more than 700 brands since then, including 25 of the Fortune 1000.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

But you're right, location is less of an issue now than ever before. Fully virtual, fully mobile. Obviously not for the economic issues you stated, but more for the scare the hell out of me challenge factor. Ive worked with more than 700 brands since then, including 25 of the Fortune 1000. Good Luck to you and yours!!