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New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

We’re reimagining that customer care experience with our acquisition of Sparkcentral , a platform that helps the world’s most customer-focused brands deliver exceptional service via social and messaging channels including SMS, WhatsApp, live chat, Twitter, Facebook, Instagram, and others. What does this look like when it comes together?

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Social Media Tools, Apps, Resources and Plugins

Harp Interactive

Taweet (beta) is a social calendar and event promotion application for Twitter. It works over the data network, so you don’t need to use SMS. Alltop is a blog aggregator which can be searched by subject matter. Taweet adds a whole new dimension to your Twitter experience: the future. Technorati.

Resources 243
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Getting Ready for LeWeb, Need Your Ideas

Almost Savvy

Very relevant to this event. The platforms and devices used to communicate continue to fragment: multiple email accounts, social networks, chat, SMS etc. Will there be successful aggregators? Firefox users, get the plugin ‘Long URL Please’ to show the complete URL before you click.

Mobile 113
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Preparing for the Next Disaster: The Future of #crisisdata

SocialFish

Patrick Meier is a director of crisis mapping at Ushahidi, which is a platform that unifies data gathered from multiple sources (SMS, e-mail, web) and distributes it onto a visual map or timeline. In the five years since Hurricane Katrina, social media has exploded, and its potential for use in crises was clear after the Haiti earthquake.

Ustream 162
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Is Social Media the Final Frontier of Marketing?

Techipedia: Tamar Weinberg

To take two examples: people complain about an issue to an important newspaper prompting them to push the issue into the mainstream, or if a TV station covers an event, that becomes an important topic. People will share content on mobile devices through IR/SMS/email. Again, by no means is this new. That’s not the point.

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The Public Doesn't Need to Know What Gov 2.0 is, But They Do Need.

Social Media Strategery

Events Calendar Subscribe: Posts | Comments | Email Social Media Strategery Best Of Best Practices Enterprise 2.0 We suggested aggregating highly valuable content into a mobile app. We suggested aggregating highly valuable content into a mobile app. Home About Me Speaking Legal-ese My Team Gov 2.0 Government 2.0 A “Gov 2.0

Gov 2.0 119
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Best Internet Marketing Blog Posts of 2007 » Techipedia | Tamar.

Techipedia: Tamar Weinberg

Todd details 10 great tips, including registering your name on every social network, getting interviews, and speaking at industry events. Definitive List of Video Aggregator Sites (SEO Space): There are a lot of video sites beyond YouTube. This post has been brought to you by SMS Gateway software. But is it Spam?

Marketing 144