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The Newest Black Friday + Cyber Monday Ideas for Your Social Media Marketing

Buffer Social

The biggest retail dates of the year are just around the corner. According to the National Retail Federation, the average shopper is planning to spend $1,047 this holiday season, which is a four percent increase from last year. . Outdoor apparel retailer REI has taken a rather unique approach to its Black Friday marketing.

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Cyber Monday Is Here!

Firebelly

Cyber Monday is a marketing term that refers to the Monday immediately following Black Friday being the busiest day of the year for retail electronic commerce in the United States. Nearly 80% of online retailers say their sales went way up last year on Cyber Monday. What is Cyber Monday ? Your comment has not yet been posted.

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Omnichannel customer experience: exploring seamless customer journeys

Sprout Social

Otherwise, refer to your preliminary research or contact prospective customers for meaningful insights. Phone chat, sms messaging, or video chat. Embrace an omnichannel retail strategy so customers can pre-order a new product online before it launch and reserve it for pick-up at a local store.

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What is Customer Experience: 7 Tips to Improve Your CX

Hootsuite

A great customer service experience can: recover customer acquisition costs, nurture loyal brand enthusiasts who refer their friends and. Hootsuite’s inbox is set up so you can view, respond to, or filter messages from different social networks (and even SMS messages). cultivate testimonials and reviews. Source: AskNicely.

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Communicating bad news in hard times

Sherrilynne Starkie

The message said, in part, “you are being made redundant with immediate effect” Google the company now and you get 192 links… every single one relates to the SMS incident. The retailer’s employees found out the company was closing through the news media.

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