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Companies Are Using Social Media Data to Improve Customer Service

Socialmedia.biz

Companies are now using social media data – from sites like LinkedIn and Facebook – to match you to a call center agent that you’re likely to find enchanting. This technology matches phone numbers to social-media-compiled data. But how do these corporate call centers know so much about their callers?

Data 91
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Facebook Filed for a Trademark on the Word Meta. You Should See the Description.

Bill Hartzer

G & S: Downloadable software in the nature of a mobile application; Computer hardware; Downloadable software for social networking and creating and interacting with online communities; Downloadable software for creating, managing and accessing groups within virtual communities; Software development tools; Downloadable software to enable development, (..)

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Everything You Need to Know to Run a Successful SMS Marketing Campaign

Convince & Convert

Build An Ark Just like your 8 steps to a social media strategy , no one person can manage the entire SMS strategy. We had a cross-functional team that included members from teams responsible for retail, in-store signage, digital creative, email, IT, social media, promotions, the discounts budget, as well as 2 external teams.

SMS 166
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The Entirely Contextual, Peer-to-Peer, Self-Aware Future of Technology

Stay N' Alive

” Following that came social media, mobile, and the appearance of all your friends and family, as well as personal information into that web experience. Now imagine if this concept were applied to other things, like file systems, DNS, or even privacy? First there was the PC, then the web. So what’s next?

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The Entirely Contextual, Peer-to-Peer, Self-Aware Future of Technology

Stay N' Alive

” Following that came social media, mobile, and the appearance of all your friends and family, as well as personal information into that web experience. Now imagine if this concept were applied to other things, like file systems, DNS, or even privacy? First there was the PC, then the web. So what’s next?

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The Entirely Contextual, Peer-to-Peer, Self-Aware Future of Technology

Stay N' Alive

” Following that came social media, mobile, and the appearance of all your friends and family, as well as personal information into that web experience. Now imagine if this concept were applied to other things, like file systems, DNS, or even privacy? First there was the PC, then the web. So what’s next?

article thumbnail

The Entirely Contextual, Peer-to-Peer, Self-Aware Future of Technology

Stay N' Alive

” Following that came social media, mobile, and the appearance of all your friends and family, as well as personal information into that web experience. Now imagine if this concept were applied to other things, like file systems, DNS, or even privacy? First there was the PC, then the web. So what’s next?