Definition Klout Loyalty Radian6 
Convince & Convert
SEPTEMBER 11, 2011
Other than signing book deals, the favorite sport of the social media punditry these days seems to be bashing Klout. The most recent example was from B2B social media thinker Paul Gillin who wrote a post unveiling the flaws in Klout’s ranking scheme. Instead, they object to the very notion and existence of Klout.
Convince & Convert
JULY 27, 2012
But it’s definitely not the same without you leading the show. Radian6, I think, really pioneered that model internally and had really specific, amazing ways of triaging and handling inquiries. In many ways, Net Promoter was completely analogist to that, when it came to the whole area of customer loyalty and customer experience.
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