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How to Cut Costs with Your Own Support Community

Techipedia: Tamar Weinberg

Maintaining traditional channels like phone, email and live chat support are a must—but a solid support community can cut that burden drastically, saving you time and money. You have the opportunity to build a library of content populated largely by your own customers. But good communities are more than support channels.

Cost 135
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How to Create the Perfect Facebook Fan Page, 2012 Edition

Techipedia: Tamar Weinberg

Manchester Libraries uses photography that’s clarified by the titles. This is a guest post by Tim Ware, owner of HyperArts , a Web shop that specializes in WordPress and Drupal CMS, Facebook Tab development, and SEO. Pringles uses a consistent look to the images, and augments them with a descriptive caption/title.

Facebook 274
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Use Forums to Boost Your Blog’s Value

ProBlogger

I’ll answer that question with another one: do you think of your blog as a publishing platform with occasional interaction, or a full-blown community? Working with an online community development expert, Heather integrated a Q&A forum into her website. If you have a large content library powered by Drupal , you have options.

Forums 39
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What Do We Need to Teach About Knowledge Work? | Computer Writing and Research Lab

Buzz Marketing for Technology

That might involve learning popular time management techniques (Allen 2003) or participating in online communities that face similar problems (Spinuzzi 2003, Ch.6); Gonzalez & Mark 2004) in which they operate, the overlapping work activities that largely share the same tools but different rules, communities, and divisions of labor.

Research 190
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Being Lightweight: Tools We Use | Common Craft - Explanations In Plain English

Buzz Marketing for Technology

Web Site - Were fans of content management platforms like Drupal , Wordpress , etc. We love Twitter because its lightweight - its a direct line to part of our community that doesnt require clicking a link in email. Anxiety is very heavy for us and we always want to reduce it. Your mileage may vary. It was a way, way too much for me.

Apparel 122
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Thirteen Tips for Effective Tagging

Buzz Marketing for Technology

TechSoup Stock connects nonprofits and public libraries with donated and discounted technology products. Bear in mind that different people will bookmark the same site for different reasons: I might bookmark Terminus 1525 as a great example of a Drupal site, while you are saving it as a link to young Canadian artists. Jump to Content.

Tips 174