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11 Time-Saving Social Media Collaboration Tools

Hootsuite

If there’s one thing social media marketers need more of, it’s time. More time to execute their social strategy, to create content, and to engage with customers. But since you can’t get more time in your day, the next best thing is to use social media collaboration tools to get everything done.

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How to Take a Collaborative Approach to Managing Social Accounts Across Higher Ed Departments

Social Media Strategies Summit

Higher education social media marketers face unique challenges. Far from managing accounts for one or two brands and sub-brands, they might be responsible for managing social media profiles across dozens — or even hundreds — of different departments. Nykiera Thomas , Social Media Coordinator, Oakland University.

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14 Social Inbox Tools That Will Get You To (Social) Inbox Zero

Hootsuite

A good social inbox tool is the foundation of an effective social messaging strategy — and a handy tool for keeping followers, customers, and prospects happy. Keep reading to learn about the different types of social inbox tools and pick the best one for your business. Book a Demo What is a social inbox tool?

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Customer service tiers: What they are and how to create them

Sprout Social

The Dashboard features a directory that enables users to self-select the type of support they’d like to receive. Social customer care rarely lives exclusively with one team. Creating effective social customer service tiers starts with deep collaboration between customer service and marketing departments.

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New at Hootsuite: Customer Care, Inbox, and Amplify Updates

Hootsuite

Time-saving workflows: This is a longer-term priority for our product teams to help customers increase efficiency, productivity, and collaboration. Clear ROI: We’re committed to helping all of our customers measure the success of their social media initiatives. Whatever your goals are on social media, Hootsuite can help.

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How to Use WhatsApp for Customer Service: 9 Tips

Hootsuite

WhatsApp is the world’s third-most-used social media platform, behind Facebook and YouTube. But perhaps more important, people like and trust WhatsApp more than other popular messaging apps — it’s the favorite social platform among Internet users aged 16 to 64. Source: Hootsuite App Directory. Get a Free Demo.

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Top 8 Talkwalker Alternatives

Keyhole.co

There’s no doubt that Talkwalker is a powerful social media listening tool. There are several Talkwalker alternatives out there that offer social listening, social media analytics, and the reporting tools you need—with even better ROI for your business. Don’t worry though. START YOUR FREE TRIAL.