What is Customer Experience: 7 Tips to Improve Your CX
Hootsuite
JULY 13, 2022
Take Nike for example. This is the result of careful, consistent branding over decades. For example, you could ask your customers to rate a specific part of your brand from 1-3 or 1-5. Zappo’s, for example, is on point with their brand voice. Then, you can measure the social sentiment of your brand.
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