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Top 10 customer service software tools

Sprout Social

This includes sentiment analysis, unsatisfactory responses and your top reps. Collaborative features coupled with powerful team analytics can likewise help your reps stay on target and keep a pulse on what’s working (and what’s not). Hubspot Service Hub As noted earlier, expectations regarding response times are high.

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How To Manage & Improve Online Brand Reputation in 2023 (Guide)

Keyhole.co

Deep dive into the sentiment of every online conversation around your brand. It’s an all-in-one social media analytics platform with features like social listening, sentiment analysis, and competitor benchmarking. Add widgets to the review platforms to make the process more convenient and maximize review submission.

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Business intelligence reporting: making sense of your organization’s data

Sprout Social

From consumer and competitor insights to social media analytics, this data helps you make smarter decisions, spot trends and stay ahead of the curve—if you know how to make sense of it. Databox Databox is an analytics platform that simplifies data management for growing businesses. Most businesses collect a wealth of data daily.

Report 104
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Top 10 Sprinklr Competitors & Alternatives [Comparison]

Hootsuite

Some cons of the Meltwater platform include its lack of advanced theme and topic analysis, as well as weak dashboarding capabilities and widgets that are difficult to set up. Features include sentiment analysis, competitor benchmarking, trend spotting, and more. mo for one user.

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The 32 Best Twitter Marketing Tools

Webbiquity SMM

HubSpot has noted Twitter has more than 300 million active monthly users, and “accounts for 16% of referrals to longer articles from social sites and 14% for shorter news articles.” Real-time monitoring and analytics for Twitter. 1) TwitterCounter. Google Review Count: 436. ” — Cent Muruganandam. Pricing: free.

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The 29 Best Social Media Monitoring Tools

Webbiquity SMM

Standard web analytics tools provide only a very narrow view of social media activity: clicks through to your brand website. The analytics tools built into social networks provide a bit more detail, though only within their own platforms. ” — RazorSocial (Analytics). These tools can help you find out. 1) Socialbakers.

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