How to Cut Costs with Your Own Support Community
Techipedia: Tamar Weinberg
JUNE 19, 2012
Launched in 2009, Symantec Connect boasts 270,000+ community members, 95 percent of whom create content, taking the burden of customer support off of the company. If you want a scalable solution with plenty of feature options, Drupal is a great open source solution that requires some custom programming.
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