Jeff Esposito

JUNE 19, 2013

So when I received a message in the CR Network to be a member of the advisory committee for the 2013 State of Community Management report, I was happy to help out. After all it was the earlier reports that helped steer my visions so I figured it would be a great experience. 50% organizations surveyed have a community playbook.

Communities 43

Communities Report Committee Community building 43

Jeff Esposito

MARCH 25, 2013

The past reports have been a great asset to community and social media managers as they offer insight into how other companies are doing community. It is disagreements and mutual respect that have me truly geeked out to be a part of the Advisory Board for the upcoming 2013 State of Community Management report.

Communities 40

Communities Survey Social Media Management Upcoming 40

Jeff Esposito

MAY 2, 2011

I am also a research junkie when it comes to the social space and like checking out reports even if it takes me a few months to clear the foot high stack of them sitting on my work desk. You can view the full research report below: Burson-Marsteller 2011 Global Social Media Check-up. US companies average 5.3

Social Media 41

Social Media Sample Samples Survey 41

Jeff Esposito

AUGUST 13, 2010

74% of Social Media Users Expect Cries for Help to Be Answered Within an Hour – This is a pretty interesting report from the Red Cross. The most shocking thing is that 28 percent of folks surveyed would expect help in less than 15 minutes. Arik Hanson gives some great resources to tap when you get that not so fresh feeling.

CoTweet 26

CoTweet CoTweet Creative Commons Disqus 26

Jeff Esposito

AUGUST 6, 2012

This research report interviewed 570 admissions officers from colleges and universities in all 50 states. I received lots of VHS tapes, brochures and pamphlets that I tossed in the trash after a quick watch, but a lot has changed since 1998. To see the full study, click here. You can also download an infographic here.

Cost 51

Cost Study Social Media Press Release 51