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Best of #SMAZ – Blogging Tips, Social Media ROI, & SEO

Kikolani

One of my goals for 2010 is to attend some events / seminars / conventions pertaining to blogging and social media, and today was a great start as I attended the Social Media Arizona event in Tempe. Focus Groups – apply reverse monetization by using social media to get client feedback instead of focus groups to lower research costs.

ROI 114
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How to develop a winning customer experience strategy

Sprout Social

Use surveys, interviews and focus groups to collect feedback. Organize training programs, seminars or workshops that help employees understand your customers and how to serve them better. More importantly, listening shows customers you value their opinions. So, listen actively. Then, act on the feedback.

Strategy 131
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Research Methods 'Beyond Google' :: Inside Higher Ed :: Higher Education's Source for News, Views and Jobs

Buzz Marketing for Technology

Berkeley’s Mellon-funded program, renewed after its initial grant for several years, is now in a hiatus phase in which the university is working with external evaluation consultants to conduct focus groups and interviews with participants. t often happen in survey courses or even upper-division seminars.

Education 179