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9 Chatbot builders to enhance your customer support

Sprout Social

These builders offer a user-friendly interface with customizable templates and network integrations. Look for platforms that provide drag-and-drop functionality, pre-built templates and clear onboarding. Sprout Social Sprout Social is a social media management platform with an integrated chatbot builder.

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HIPAA and Social Media: 5 Tips to Stay Compliant

Hootsuite

If you manage social media for a healthcare organization , you’ve come to the right place. In this article, we explain what HIPAA says about social media, go over common HIPAA violations, and share tips for building a HIPAA-compliant social media strategy. What does HIPAA say about social media?

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The 15 Best Shopify Apps to Help Grow Your Ecommerce Store

Hootsuite

Bonus: Learn how to sell more products on social media with our free Social Commerce 101 guide. Heyday – Chat & FAQ Automation. Dealing with FAQs like store hours, order tracking, and more can take valuable time away from your customer support team. Don’t worry — we’ve done the research for you!

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Everything You Need to Know About Chatbots for Business

Hootsuite

Bonus: Get a free, in-depth guide to The Why, What, and How of Social Commerce. Learn how to sell more products on social media and delight your customers without relying on cookies. FAQ chatbots can improve office productivity, save on labor costs, and ultimately increase your sales. What is a chatbot?

FAQ 80
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Enterprise Social Media Management: 10 Tools and Tips You Need to Know

Hootsuite

billion active social media users, an increase of 13.7% And nearly three quarters of those users (73.5%) either follow brands’ social channels or research brands and products on social media. Social media has become a critical marketing and communication tool for companies of all sizes.

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What is a Customer Satisfaction (CSAT) Score? And Why Does it Matter?

Hootsuite

Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place. Collect feedback via surveys and social media, stay on top of the metrics and try to identify room for improvements. Get the template now! Let’s dive right in.

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14 Customer Service Metrics to Track and What They Mean

Hootsuite

Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more. If you notice spikes, try to pinpoint what may have caused them, such as product releases, global events, or even a social media crisis.

Metrics 138