Convince & Convert

APRIL 12, 2012

Our friend, Vanessa Sain-Dieguez from Hilton Hotels is going to join us in a little bit. Jay : Vanessa, thank you for being on episode 11 of Social Pros. Vanessa Sain-Dieguez, Hilton Hotels @vsdieguez. Certainly hotels are probably in the same ballpark as airlines in terms of people’s visceral reactions, both good and bad.

Hotels 118

Hotels Instagram Authentication Social Media 118

Convince & Convert

FEBRUARY 24, 2010

Manage Expectations Brandie Feuer is Director of Marketing for the Tropicana Hotel in Las Vegas. link] Rituparn 6 Req Competencies for Social Organizations | Conferences and Events | Social Media Consulting – Convince & Convert [link] ericboggs Interesting content, Jay. Despite the cold you were terrific!

Compete 116

Compete Conference Organization Social CRM 116

Convince & Convert

MARCH 28, 2012

Something like what TopGuest is doing for hotel guests – rewarding customers when they check in to properties – or how Virgin America’s Elevate program rewards their customers with miles by checking in when they arrive at the airport. 3 Ideas for Gamifying Customer Service. Rewards for Using Self-Service Channels.

CSR 128

CSR Airlines Loyalty Hashtag 128

Convince & Convert

MARCH 28, 2012

Something like what TopGuest is doing for hotel guests – rewarding customers when they check in to properties – or how Virgin America’s Elevate program rewards their customers with miles by checking in when they arrive at the airport. 3 Ideas for Gamifying Customer Service. Rewards for Using Self-Service Channels.

CSR 127

CSR Airlines Loyalty Hashtag 127

Convince & Convert

JULY 21, 2010

Basically they can take that gorgeous photo that you paid a photographer to shoot for your product, hotel or client and use it however they want. Did you catch that part about being transferable and sub-licensable? You don’t lose ownership rights, but you do lose control over how your content can be used.

Social Media 155

Social Media Policies Consultant Social CRM 155

Convince & Convert

JULY 28, 2010

Four high-rise hotels surround Starbucks like castle ramparts, each filled with caffeine-crazed travelers. At least 50% of all hotel rooms (hundreds) have windows that look out directly on the Starbucks roof logo. Not too different than this guy I met at an AZIMA event who was just freely sharing his hard earned knowledge.

Social Media 150

Social Media Strategy Consultant B2B 150

Convince & Convert

APRIL 28, 2010

But more than 80% of those impressions, from “I love Sweet Leaf Tea &# to “I’d rather die than sleep in this hotel&# are created by just 16% of the U.S. Labeled “Mass Influencers&# this army of 29 million opinionated chatterboxes may very well be the key to your social media success. population.

Social Media 149

Social Media Strategy Influencer Social CRM 149