Blind Luck: What To Do With Weird, Unpredictable, and Unavoidable Customer Horror Stories
Navolutions
OCTOBER 16, 2014
While it’s clear that he doesn’t want to make a habit out of it, Mr. Steinfeld offered Gilbert the option to donate the blinds to a local charitable organization and send him the proof for a refund. While Blinds.com was 100% in the right to make Gilbert eat the cost, CEO Jay Steinfeld decided to do something remarkable.
Let's personalize your content