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Design Your Online Community for the Users, Not for the Organization


This post  originally appeared on the Higher Logic blog , where I’m posting an ongoing series related to Millennials and online community.  I’m excited to share them here for you over the next few months! And don’t forget that Higher Logic clients can have access to our  Essentials of Online Community Management  program at a special discount. Featured Industry Insider Open Communit

Crowdsourcing for Organizations


Think of outsourcing where you assign tasks to an outside company or contractor who you hire directly. Crowdsourcing can be like outsourcing on steroids because instead of contracting to one known entity, you are putting a call out to a bigger group, often a global online community, to either get many to participate or to find the person you need by casting a much wider net. Action.

How Social Referrals Impact Your Organic Traffic

Convince & Convert

Social Media’s Role in Organic Traffic. Add value > Engage with your audience > Build relationships > Grow your community > Nurture relationships > Gain brand ambassadors  (highlight to tweet). In this example, I’m using my yo-yo company  CLYW —we’re quite active on social and run a lot of Facebook Ads. Analytics That Build Community.

Community Un-Managing: Cheat Sheet for Community Managers and Tips for Companies


I recently left my position managing social media and online community for a large professional association. In the process of disconnecting myself from the organization’s various social media accounts, it occurred to me that I haven’t seen a lot–or anything–written about how to leave a community management position. They should. Facebook. Linkedin.

How Purpose Will Power Future Online Communities


What if there was a way to create sustained engagement in communities and collaborative experiences that harnessed genuine motivation and strove for positive outcomes for participants? Through my work as a Fellow with Life Reimagined, I have (with my team of Fellows) developed an approach that taps into the power of purpose to drive community engagement. Purpose-Driven Communities.

Is your Organization Capable of Unorthodox Thinking?


Unless you can get your organization to challenge assumptions and think outside formulaic patterns and solutions, you cannot expect different results or steer it into a different future. Success is based on the ability to constantly discern, re-organize and leverage “pieces of a puzzle that are constantly shifting.” The New Competence of the Knowledge Age. Sermo did.  

Monitoring What Others Are Saying About Your Organization


Part of managing your organization’s brand is being consistently aware of what others are saying about it. You can’t engage your audience or your market base if you can’t see your organization through their eyes. One of the most effective ways to do this is to monitor what’s being said about your organization, who’s saying it and how much influence they have. Paid Apps.

Is Your Online Community Changing with the Times?


This post  originally appeared on the Higher Logic blog , where I’m posting an  ongoing series  related to Millennials and online community.   And don’t forget that Higher Logic clients can have access to our  Essentials of Online Community Management  program at a special discount. We need our online communities to morph and shift with the changing landscape.

How to Make Your Organization Seem More Human


You’d think in an era of social media, where we’re all so aware of what everyone else is doing, that it’d be simple to give your organization a human face. So, in this age of automated sales, web-etiquette and tech, how do you maintain your organization’s connection with members? Provide a specific point of contact — the face for your organization — to your customer.

Marketing, community, support or all of the above?

Dave Fleet

Like many other people at the time, I was interested in the humanizing effect that social media could have for companies. While companies were previously faceless, anonymous entities, suddenly they could have a face, and interact with the people who cared about them. This is leading more and more organizations to shift customer support into the marketing function.  . Tweet.

All you need to know about organic reach on Facebook


But nonprofits who have worked hard to build community on their pages? Long version: Also known as the spin:   Organic Reach on Facebook: Your Questions Answered   – Facebook thinks there’s too much content so they are trimming it for us. Sample laugh out loud quote: “Is organic reach dropping because Facebook is trying to make more money? Short version: Sigh.

Is Blogging Dead or Are Companies Not Trying Hard Enough?

Spin Sucks

When I speak to CEO organizations , I typically run through a series of quick slides that show where technology is right at this moment. My guess is many people or companies say, “Let’s start a blog!” USA Today  reported this morning that more companies are abandoning their blogs in favor of Facebook, Tumblr, and Twitter. magazine. So, I see.

Guerilla Community-Building Group Provides Insight to Modernizing Your Organization


recently discovered an emerging New York City community/organization called The Office Hero League that seems to be providing the same value to the members of their community that an association would provide. Their push and call for community is starting out as a digital campaign, and then bringing people together in person in order to strengthen the community.

5 Ways to Grow Your Instagram Following and Build Community

Convince & Convert

What’s the secret to building a thriving community on Instagram? And today, I’m going to show you some of my favorite strategies for creating an engaged and growing community on Instagram using some advanced tricks of the trade. Cleaning Company:  “Double tap if you hate cleaning on the weekends.” It’s not exactly an easy question to answer. But Brilliant right?!

Why Doesn’t Your Company Have a Social Media Voice Document?


Well, why not? A few years ago, I think you could have gotten away with keeping the company ‘voice’ safely locked away in a few choice individuals’ minds at your company. Pretend I’ve just waxed bombastically about the ubiquity of social media and the importance of getting everybody in the company on board. Facebook : Tag all relevant company mentions.

The Case for Building a Fiercely Loyal Community


She is a seasoned business coach, strategist, advisor and speaker who helps business owners set their companies apart from the pack. Based in Birmingham, Alabama, Sarah advises her international clients on how to build a thriving, successful community, how to increase social media effectiveness, and how to develop a remarkable online and offline business presence. Ask them questions.

Change or Die | Fast Company

Buzz Marketing for Technology

Fast Company. Connect with Fast Company. The companys top executives had invited the most farsighted thinkers they knew from around the world to come together in New York and propose solutions to some really big problems. Its the most important challenge for businesses trying to compete in a turbulent world, says John Kotter, a Harvard Business School professor who has studied dozens of organizations in the midst of upheaval: "The central issue is never strategy, structure, culture, or systems. Great companies run SAP, not just great big companies.

Change Management Is the Foundation of a Social Organization


Michael Brito is currently a Vice President at Edelman Digital.  He writes frequently in his  social media blog and just finished writing his first  social business book,  Smart Business, Social Business: A Playbook for Social Media in Your Organization which will be released in July 2011.  We’re honored that he was willing to write this guest post for us. The Social Organization

How Social Media Strengthens Companies [infographic]


Tweet Socialcast has compiled this nice infographic that explains how social media strengthen the relationships inside the company to engage employees and consumers when creating customer relations. According to the infographic a majority of organizations are using social media tools to strengthen their team. Engage and build trust. Take a look yourself. Click image to view large -.

Best Linkedin Company Pages


Lots of good tips here for amping up your company page. Best LinkedIn Company Pages 2013 from LinkedIn. Related Posts How to Lead Your Way to a Social Organization FB Graph Search – Implications for Brand Pages The new content economy Building Community: It’s More than Engagement The Power of Targeting Here’s what Silicon Valley cares about.

A Tale of Two Communities Part II –


This post is the second in a two-part series where guest blogger  Garry Polmateer , former association executive currently working at  NimbleUser helping organizations with Salesforce, looks at two online brands through the lens of the concepts in our book,  Open Community. Salesforce is actively running their communities with fervent involvement.  Read Part 1 here. Productive? 

Community Management Continues to Mature [REPORT]


The Community Roundtable’s essential 2012 State of Community Management Report is out. these three kinds of community structures often coexist around a single organization or company. - the complexity of distributed and decentralized relationships with customers collide with corporate cultures (this is exactly what Humanize is about!). Yep, that means you.

It’s Time to Own Your Social Community

Convince & Convert

The days of the leased social community are fading, and it’s time to re-embrace owned social. Some of these online conversation venues were organized by and for hobbyists, such as  and many others owned and operated by my friend Patrick O’Keefe. Companies of every stripe were able to inexpensively build audiences using Facebook, Twitter and beyond.

How To Organize A Brand Hackathon (And Why) – Interview With Betabrand’s Chris Lindland

The Realtime Report

The company used its customer newsletter and social media to promote the event. ”Compensation: From its Model Citizen photo campaign to its  Disco Open Source Project  to its ThinkTank Community Idea Factory, Betabrand has built its brand around customer engagement. Asking your customers and fans to hack your brand is about as social as a social business can get. You

5 Things Companies Do That Ruin Storytelling Success

Convince & Convert

I am optimistic about the next phase of storytelling bringing the industry to a better place—although I do have a bone to pick with how some organizations knowingly (or unwittingly) get in their own way. Here Here are five things companies do that can impede storytelling success. It’s hard to watch when companies are so close to a beautiful story, and then this happens!

The Intersection of Online Communities and Learning Management Systems


This post originally appeared on Online Community Results. SocialFish and OCR partner on many online community strategy and implementation projects – contact us if you need help with yours. We’re seeing some interesting things going on in the association industry at the intersection of online communities and learning management systems (LMS). live) Webinars or Webcasts.

Industry Buzz: 4 reasons why is the up and coming community platform


For many associations, engagement happens exclusively online, and getting an online community to an effective place is a long-term, detailed task. Here at SocialFish, we’re strong advocates of the Open Garden concept and online communities, so we’re always eager to test out new platforms. Individually, is a startup SaaS company headquartered in New Orleans.

Two Key Questions for Every Community Manager


Online Community Management is a profession that has seen a huge boom and evolved over these last couple of years. For Community Managers, this has happened fast; we’re still trying to develop key concepts that will help current and future Community Managers do the job. The Community Manager is the voice of the organization. What are those goals? You want sales.

How to Empower Staff to be the Voice for your Organization Through Social Media


“As communications patterns have shifted to a reality where everyone is the spokesperson for your nonprofit, how you and your colleagues use social media can greatly impact your organization’s reputation and relationships with the community.” ” How to Empower Staff to be the Voice for your Organization Through Social Media from Farra Trompeter, Big Duck.

Interview with Community Manager: Emma Gannon

Social Media Citizens

Emma Gannon is currently a global  community manager of Dove Facebook. Emma has experience of community managing blogs, Twitter and Facebook pages for international brands. The best resources can be found by looking simply around online and seeing what other brands are doing with their communities. think it is genius. G: Where is the best place to build the community?

For Social Success: Think As A Media Company


Brands need to “think as a media company” and improve their editorial skills in order to create shareworthy stories that are valuable for the community members. The purpose of the topics is to drive conversations in a community. A lot of brands know that they need to create conversations with their audience, but don’t know which conversations. Create a Social Newsroom.

10 Problems Keeping Your Online Community from Being Great


The problem:  The initial inclination when building an online community is  volume. And then after you reach an acceptable, beefy threshold – that’s when you start to sculpt your community. solution:  Take the time to identify potential members that already exhibit a passion for the topic around which your community is built. Your community manager is an outsider.

How to Grow Your B2B Facebook Community

Waxing UnLyrical

But like any other marketing strategy, growing your B2B Facebook community simply requires an investment of time and genuine engagement. As a B2B company, your customers know the angles, and they know the game. Below I’ll highlight a couple of simple and effective methods that’ll help grow a B2B Facebook community through engaging content curation. Go Viral. Provide Value.

B2B 103

Why Most Companies Can’t Yet Handle Great Marketing Technology

Convince & Convert

Come find us at Booth #761 in the Community Pavilion to talk #DigitalInnovation Pam had lunch the following day with several representatives from a large insurance company, and they inadvertently ratified this thesis (which I also witness consistently in our consulting practice here at Convince & Convert). Image via Unsplash. highlight to tweet).

Interview with Community Manager: Jonas de los Reyes from Yahoo!

Social Media Citizens

Jonas de los Reyes is a lead community manager of Yahoo! You can follow Jonas on Twitter , Facebook and Linkedin. G: How did you build your experience as community manager? J: For me, it was a combination of things happening in my career that stirred my path to community management. Another thing that is needed for a community to thrive is community guidelines.

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Awesome Community Management Playbook


I love this Community Management Playbook from Yammer. “Online communities have taken hold among businesses, to connect employees, customers and partners. However, community management as a profession is largely misunderstood and inadequately resourced. This guide addresses at a high level the strategy, design and everyday execution of a successful and healthy community.”

The Case for Active Users as Social Media Community Managers

Akamai Marketing

The Case For Active Users as Social Media Community Managers. I’ve really been thinking about this lately. I’m an advisor at Pacific New Media for a social media certificate program they are launching. Here’s an example: let’s say there is breaking news relevant to your brand or company. You’d be surprised at how often I hear “none.”

9 Problems Keeping Your Online Community from Being Great


The problem:  The initial inclination when building an online community is  volume. And then after you reach an acceptable, beefy threshold – that’s when you start to sculpt your community. solution:  Take the time to identify potential members that already exhibit a passion for the topic around which your community is built. Your community manager is an outsider.

The New Competition: For-Profit Communities With Deep Pockets (Part 2)


Check out  Part 1 of this series for an introduction to the new, for-profit, online communities  like  Doximity  and  ResearchGate  that are changing the way their members work. These new communities focus first on providing indispensable tools to their members – tools that save time, money and, in the case of doctors, lives. Part 1 is here (and here on Avectra ). Member services.

4 Emerging Social Media Communities

Ignite Social Media

Today, let’s examine four recently emerging social media communities. As new responsibilities take hold in their lives, parents are now on the lookout for brands and companies that meet their needs for their little ones. The post 4 Emerging Social Media Communities appeared first on Ignite Social Media - The original social media agency. The Patron Parent. Source: AdWeek.