Remove Communities Remove Loyalty Remove Metrics Remove SMS
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Is SMS Marketing Still a Viable Strategy?

Techipedia: Tamar Weinberg

SMS, really? In terms of rate of response, the simple SMS dominates the market. When you break down the figures involved in SMS marketing , the results can be quite staggering. Of all the SMS messages sent on a daily basis, 98% are opened, with 83% opened within 3 minutes. This is a guest post from James Bentham.

SMS 187
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45 of the Best Social Media Analytics Tools

agora pulse

What Are the Most Important Social Media Metrics? The most important social media metrics for your brand depend on what your team wants to accomplish. That’s why you have to decide on your social media marketing goals before you can zero in on the right metrics. Some common objectives and related metrics include the following.

Analytics 179
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Omnichannel customer experience: exploring seamless customer journeys

Sprout Social

Benchmark against competitors: Compare your CX metrics to industry standards to identify if you’re falling short and recognize opportunities to differentiate yourself. Every positive experience fosters loyalty and encourages customers to become brand advocates. Phone chat, sms messaging, or video chat.

Loyalty 121
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

You have to create content, be part of many communities, and proceed incrementally. Especially in comparison to many other communication programs like traditional PR, TV advertising, outdoor advertising and others, social media actually offers pretty solid metrics. That’s not a “wave the magic wand&# scenario.

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Improve Events: Post Event Follow Up Feedback

The Realtime Report

When gratitude is authentic, it fosters affection and loyalty. Share relevant content, create exclusive communities, offer valuable resources, and show your support for their endeavors. Phone/SMS (for that personal touch) Direct mail (because who doesn’t love a good old-fashioned postcard?) Cherish it and nurture it.