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The role of artificial intelligence in business in 2024

Sprout Social

NLP and sentiment analysis Natural Language Processing (NLP) and sentiment analysis enable businesses to understand and interpret human language, making them essential tools for analyzing customer feedback, social media content and other textual data while automating report generation.

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Post Performance Report: Brands transforming social customer care

Sprout Social

Each of these brands deliver A+ customer care , which translates to increased awareness, brand loyalty, positive sentiment and revenue. PNC Bank: Finance industry-approved customer care For brands in regulated industries like financial services , social can be a perilous place. A major part of that is their care team.

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Demystifying conversational AI and its impact on the customer experience

Sprout Social

Besides improving workflows and the customer experience, conversational AI is a powerful tool for business intelligence, sentiment analysis and so much more. A virtual retail agent can make tailored recommendations for a customer, moving them down the funnel faster—and shoppers are looking for this kind of help.

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004 Shapeshifter – ChatGPT and Jobs. Australian UnderEmployment skyrockets? Curiosity and Resilience while adapting to AI

Laurel Papworth

When I looked at the breakdown of hidden unemployment, underemployed, about 15 % of those numbers are retail workers. 00:20:30.760] For lawyers, understanding AI ethics and privacy issues so that you can counsel your clients, I think is a given. CEO of Telstra and Commonwealth bank of Australia as AI. Allegory of the Cave.

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A guide to getting your CEO on social

Sprout Social

“No one cares if I’m on social or not” The c-suite has a reputation for being somewhat isolated, maintaining some degree of privacy and separation between themselves and the public. Listening and sentiment analysis are two great methods for “measuring” or evaluating reputation.

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AI in Social Media: How to Save Time and Stay Safe

Hootsuite

Still, while social media AI tools are becoming commonplace, there are a lot of unknowns when it comes to AI safety, security, and privacy. You can see real-time sentiment analysis, so you know which topics to engage with and which to ignore. This year, #AI , Security, and #Privacy were the big drivers.