10 Community Manager Responsibilities that Don't Involve Twitter.
Techipedia: Tamar Weinberg
MARCH 17, 2010
To make sure a customer brought in through social channels is treated correctly, it’s recommended that you see them through as much of the process as possible – even if it means being the middle man between them and the sales team through the entire process. Work With Web Developers to Update Your Site for Web 2.0
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