Hootsuite

APRIL 25, 2024

Reputation management. You’ll be able to understand brand sentiment, collect feedback, and intervene before situations escalate. Talkwalker Talkwalker is one of the best content curation tools for social and consumer data. Forge valuable connections with influential media partners. Social listening.

Curation 89

Curation Social Media Management Tools Social Media 89

Sprout Social

MAY 15, 2024

When you think of a social media manager’s job, you probably picture them planning and posting content all day. Social media managers brainstormed those ideas, wrote captions, designed visuals, researched hashtags and scheduled posts for the best engagement.

Social Media 113

Social Media Social Media Management Sentiment Collaboration 113

Sprout Social

JANUARY 10, 2024

However, complaint management can also be a growth opportunity, providing insights to improve your products, services or customer experience. Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media.

Reputation 98

Reputation System Brands Knowledge Base 98

Sprout Social

JUNE 23, 2021

The good news is that providing social customer care doesn’t have to mean scrambling or refreshing your Twitter feed 24/7. Instead, take advantage of your marketing tools like your CRM or social media management tools like Sprout’s Smart Inbox to keep tabs on notifications and @mentions from social.

Strategy 119

Strategy Policies Resources Loyalty 119

agora pulse

FEBRUARY 21, 2017

Not only do they make us automatically defensive, but we also don’t want negative sentiments shared online to hurt our businesses. Since social media often acts as powerful word-of-mouth marketing , we want those comments to work in our favor. You see the “email notification” in the above illustration?

Comments 135

Comments Facebook Sentiment Reputation 135

Keyhole.co

MAY 2, 2024

SpotifyCares also offers tips and updates to its followers, building loyalty and improving what it offers at the same time. Why is social listening important? After tracking them, you need to analyze the sentiment of these conversations – whether they perceive your brand as positive, negative or neutral.

LinkedIn 52

LinkedIn Tools Sentiment Analysis 52

Keyhole.co

OCTOBER 21, 2023

This is where social media monitoring’s art and science come into play. You’re in for a treat, whether you’re an experienced marketing manager, social media manager, dedicated brand manager, or just someone eager to increase their expertise in this field.

Social Media 52

Social Media Sentiment Reputation Analysis 52