Mindjumpers

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Why You Need a Social Media Policy in Your Organization

Mindjumpers

A good example of how to handle customer feedback is the so-called Social Media Triage that is an “if this, then that” flow chart embedded into your Social Media Policy. These processes may involve everything from timing to tone. Generally, every negative post should be seen as an opportunity for an organization to improve.

Policies 245
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From Destination Social to Dispersed Social: 10 Trends in Social Media [Presentation]

Mindjumpers

Online social features become more and more embedded in every aspects in our lives – from grocery shopping to reading the newspaper. For example, social selling and social commerce is now a known practice that many businesses use.

Trends 183
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Instagram’s New Algorithm – What You Need to Know

Mindjumpers

Facebook Instant Articles was also released last year, which is a great way for Facebook to avoid the standard embedded browser mechanics that so many apps rely on. The question now is, does Instagram need it too? This allows users to view news more fluently by delivering a more native user experience.

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