The Intersection of Customer Service and Social Media
Direct Marketing Observations
JULY 2, 2010
If I’m a disgruntled customer, or just someone that is trying to get something resolved with a company I’m doing business with, chances are I’m going to go the traditional route; Phone, email, live chat, trouble ticket, phone again.It’s what I know-it’s how I am conditioned. What if I’m getting nowhere?
Let's personalize your content