Josh S Peters

article thumbnail

Book Review And Giveaway: The Real Truth About Social Media

Josh S Peters

Social media may not cost you giant bundles of cash like a Super Bowl ad would, but what it will cost you is a couple barrels of elbow grease. Learn where to draw the line between being open and leaking company secrets and you will be a jewel in your customer’s eyes.

Review 201
article thumbnail

DSS RM IMC BSC & SMM. The abbreviations that changed marketing forever.

Josh S Peters

These systems were born from several studies that showed it was far more cost effective to keep the customers you have than it is to get new ones. These frameworks take company resources and align them with marketing initiatives, missions, and strategies for the goal of creating strategic plans. Relationship Marketing (RM).

Marketing 146
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

DSS RM IMC BSC & SMM. The abbreviations that changed marketing forever.

Josh S Peters

These systems were born from several studies that showed it was far more cost effective to keep the customers you have than it is to get new ones. These frameworks take company resources and align them with marketing initiatives, missions, and strategies for the goal of creating strategic plans. Relationship Marketing (RM).

Marketing 146
article thumbnail

Dear United Airlines, Invest your money where you really need it. Customer Service

Josh S Peters

Good customer service and a caring company could have taken care of it without it ever being more than a blip on the web. In total it cost me $600 more than my co-workers and several hours of my time to get to Cleveland. We all remember the United Breaks Guitars fiasco right? Tweet 1 , Tweet 2 , Tweet 3 , Tweet 4 ).

Airlines 172
article thumbnail

What do PPC (pay per click) and Twitter have in common? Everything

Josh S Peters

If you or your company is running a PPC campaign then you should have a list of keywords you’re bidding on and have a core set that are the most valuable to you. You should also know which keywords have the best conversion and which ones are costing you the most per click. And I think that’s a little sneaky.

Twitter 100
article thumbnail

7 Lessons learned from Toyota's “borrowed” image follies | Shuaism

Josh S Peters

Sincerity If you’re going to be seen as a company who truly cares then your apologies need to be followed up with sincere action. What matter is they didn’t communicate and it’s costing them. However if you do make a mistake own up to it and then take action. Which brings us to the next lesson.

Flickr 100
article thumbnail

The GAP, ROI, and Awareness

Josh S Peters

Often times this is used by established companies (like Chevy with their eco campaign… or the GAP) to keep themselves fresh in peoples minds and assist them in their ongoing bid to stay relevant in the current culture. Brand – Here the goal is to associate the company with it’s services and offerings.

ROI 100