Convince & Convert

JUNE 17, 2010

I love the Twitter culture and community, and I spend quite a bit of time using Twitter. link] EllisTweet Given the volume of yammering about how to measure social networking success, I must say that this post, Jay, stands out. It also continues to be a reliable conduit for new visitors here at Convince & Convert.

Twitter 126

Twitter Metrics Social CRM Consultant 126

Convince & Convert

MAY 28, 2012

Create a Crisis FAQ. This Crisis FAQ should include: Acknowledgement of the crisis. Whether it’s your Facebook page, blog, forum, or comments section on your Crisis FAQ microsite, you want ire to accumulate on your turf. You’ll be forgiven too, if you say you’re sorry and mean it. Build a Pressure Relief Valve.

Social Media 157

Social Media FAQ How To Yammer 157

Convince & Convert

MAY 31, 2012

Are you in marketing or communications? I’m in a little tiny unit now called “Strategic Issues and Community Affairs.” Ike : Over time, we’re going to build this nice library of frequently asked questions that will not appear on an FAQ. That was the magic line. Eric : Yes. Jay : Oh, great. Jay : Nice.

B2B 113

B2B LinkedIn Posterous Social Media 113