Communities, Cost, iPhone and Social CRM

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

FEBRUARY 11, 2010

February 11th, 2010 |Written By: Jay Baer | View Comments Tweet Guest post by Bob Dennis , freelance Web designer with experience in everything from audio production to social networking. After two-and-a-half years, iPhone app developers are getting fed up with Apple’s lengthy and often inconsistent approval process. Also, $0.30

Social Media

Social Media Strategy Apple iPhone

Is Your Twitter Addiction Paying Off

Convince & Convert

JUNE 17, 2010

I love the Twitter culture and community, and I spend quite a bit of time using Twitter. But at what cost? Also I have made some cool purchases & love to see the photos made via iphone of where people are right now. It also continues to be a reliable conduit for new visitors here at Convince & Convert.

Twitter

Twitter Metrics Social CRM Consultant

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

MARCH 28, 2012

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. What if we took it to another level and gamified customers’ live call interactions with CSRs (customer service reps) to help palliate customers’ on hold experience, as well as allow companies to benefit and receive a cost savings?

CSR

CSR Airlines Loyalty Hashtag

Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

MARCH 28, 2012

So I grabbed my iPhone , dialed United, and heard this recorded message: Thanks for calling United Airlines. What if we took it to another level and gamified customers’ live call interactions with CSRs (customer service reps) to help palliate customers’ on hold experience, as well as allow companies to benefit and receive a cost savings?

CSR

CSR Airlines Loyalty Hashtag

Is Your Social Strategy Proactive or Reactive | Social Media.

Convince & Convert

FEBRUARY 23, 2010

If you’re trying to retain customers, your social program is more about listening, problem resolution, and turning customers into advocates. Brand communities, contests, most social listening, and non-promotional tweeting fits into this category. – Is your social media program about asking, or answering?

Social Media

Social Media Strategy Social CRM Company

Get Your Social Media Story Straight | Blogging and Content.

Convince & Convert

APRIL 1, 2010

It’s a good mix of coach-speak, highlights, community service footage, and cheerleader features. Although I don’t post very much at all these days, I still read the threads on Twolvescentral.com (Star Tribune kind of killed the boards) on my iPhone every day. So, I peeked at YouTube.

Social Media

Social Media Content Analysis Sports

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

SEPTEMBER 21, 2010

However, a lot of people making that news have created expectations and beliefs about social media that aren’t true. Social Media is Inexpensive False. As Charlene Li said recently, social media trades media cost for labor cost. Social Media is Fast False.

Social Media

Social Media Strategy Consultant Web 2.0

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

JULY 28, 2010

Total cost of this incredibly helpful marketing effort is very low, and Mike even offsets that by including ads from sponsors! Jay Baer (via iPhone) [link] jaybaer Thanks. Jay Baer (via iPhone) [link] SiteLab Interactive Forget the hard sell and try being helpful instead. there is Mike’s phone number in big, bold letters.

Social Media

Social Media Strategy Consultant B2B

The Truth About the iPad | Blogging and Content Creation | Social.

Convince & Convert

APRIL 8, 2010

I use my iPad instead of my iPhone, not instead of my MacBook. In truth, the touch mechanics of the iPad are virtually identical to the iPhone. Little iPhone games like solitaire become substantially more engaging on the iPad. The virtual keyboard is barely better than the iPhone, and you still cannot touch type.

iPad

iPad Content iPhone Wireless

6 Lessons Learned From the Demise of MySpace | facebook | Social.

Convince & Convert

SEPTEMBER 8, 2010

Facebook rolled out their iPhone app in August, 2007. During that period, approximately 12 million iPhones were sold. Nearly all the once mighty, now defunct social network or community sites unfurled and died after being purchased. The tools of social media always change. It’s a familiar tale.

MySpace

MySpace Facebook Social CRM Consultant

Favorite Social Media Management Tools for Small Business

Convince & Convert

MAY 17, 2012

iPhone and Android apps. iPhone app (Android app coming soon). 5 for up to 5 social media accounts. Additional accounts cost $3 each. Social CRM (currently in beta). 400/month for social media marketing teams. Robust reporting features plus exporting functionality (to Excel or PDF).

Social Media Management

Social Media Management Small Business Social Media Tools

Is Starbucks the Most Dangerous Competitor to Facebook? | E.

Convince & Convert

AUGUST 25, 2010

Skip to content Skip to navigation Skip to footer Convince and Convert Blog: Social Media Strategy and Social Media Consulting Social Media Strategy Blog Social Media Consulting Blog Social Media Consulting Speaking Newsletter Free Social Media Tools Twitter Interviews About Lijit Search Is Starbucks the Most Dangerous Competitor to Facebook?

Facebook

Facebook Yahoo Collaboration Social CRM

Ignore Foursquare at Your Peril - An Analysis of Potential.

Convince & Convert

APRIL 7, 2010

Let me hear about it: View Comments | Subscribe To This Blog | Sign Up For Our Newsletter Share This Post: Similar Posts That You Might Enjoy: 14 Things I Think I Think About Social Media Is Starbucks the Most Dangerous Competitor to Facebook? The funny thing is I had only been using it for about a day since I only recently got my iphone.

Foursquare

Foursquare Analysis Consultant Mobile

78 (of the) Best Social Media Marketing Tips, Guides, Tools and Strategies of 2010 (So Far)

Webbiquity SMM

AUGUST 16, 2010

Despite the widespread use of the phrase “social media marketing,&# marketing is not the only business use of social media, as John Jantsch reminds us. Here he outlines five ways that sales can use these tools as well, from social CRM to teaching prospects how to solve business issues.

Social Media

Social Media Tools Strategy Tips

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

JUNE 16, 2010

Example: How many customers love iPhone applications? Consider: low-cost item ($1) providing high-impact in a new, LARGE and un-tapped market (weddings). Low cost item (tough economy) for a large market segment (weddings) with high impact on customers (value perception). Result: A new market discovered. I see testimonials, etc.

Social Media

Social Media Strategy Mobile Consultant

Social Media Informer

Convince and Convert Blog: Social Media Strategy and Social Media.

Is Your Twitter Addiction Paying Off

Trending Sources

Please Aggravate Me: Is Gamifying Customer Service a Reality

Please Aggravate Me: Is Gamifying Customer Service a Reality

Is Your Social Strategy Proactive or Reactive | Social Media.

Get Your Social Media Story Straight | Blogging and Content.

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince and Convert Blog: Social Media Strategy and Social Media.

The Truth About the iPad | Blogging and Content Creation | Social.

6 Lessons Learned From the Demise of MySpace | facebook | Social.

Favorite Social Media Management Tools for Small Business

Is Starbucks the Most Dangerous Competitor to Facebook? | E.

Ignore Foursquare at Your Peril - An Analysis of Potential.

78 (of the) Best Social Media Marketing Tips, Guides, Tools and Strategies of 2010 (So Far)

Convince and Convert Blog: Social Media Strategy and Social Media.

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