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Managing Feedback

Idaconcpts

So the solution is to take more control over your brand. Build channels for users to discuss your brand, monitor that feedback, respond when necessary and most importantly build character for your business. The reality is that finding the feedback you really need often uncovers things you might not want to know.

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Managing Feedback

Idaconcpts

So the solution is to take more control over your brand. Build channels for users to discuss your brand, monitor that feedback, respond when necessary and most importantly build character for your business. The reality is that finding the feedback you really need often uncovers things you might not want to know.

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Creating categories and definitions by doing, not debating

The Way of the Web

I always loved the idea of my former employers at Absolute Radio , which was that we were ‘a digital entertainment company with audio at it’s core’, and targetted ‘reluctant adults’ That meant we always focused on sound and sound quality first, and always prioritised those people who were incredibly passionate about their (..)

Project 40
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What is Customer Experience: 7 Tips to Improve Your CX

Hootsuite

The Nike swoosh and the Just Do It tagline are iconic in both sports and fashion. This is the result of careful, consistent branding over decades. Secondly, you can have the most polished brand in the world. Then, you can measure the social sentiment of your brand. It ain’t fair, but looks are everything.

Tips 107
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The Top 25 Social Media Analytics Tools [Updated for 2021]

Keyhole.co

Pro: You can search the Internet for specific conversations about your brand, segment those conversations into categories and analyze them to spot out critical information. Con: Brandwatch can be quite technical for someone who is new to brand monitoring tools and the query structure can be tedious. BrandMentions.

Analytics 105
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What Is Newsjacking?

Keyhole.co

They are all essential components of communication that keep us up to date about socio-political issues, entertainment, sports, business, and other national and global concerns. Reports and news from journalists, the media, and other reliable key persons play a big role in the world we live in. What is Newsjacking?

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50 (of the) Best Social Media Guides, Tips and Insights of 2011 (So Far)

Webbiquity SMM

Adam Boyden details key features and capabilities of several fee-based and free (or low cost) social media monitoring tools including Sysomos , Beevolve and ReSearch.ly. 20 Free Social Media and Brand Monitoring Tools Worth Exploring by oneforty. Social Media Strategists Look Hard at ROI this Year by eMarketer.