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How to Use Social Listening to Retain More Customers

Webbiquity SMM

Image credit: Mohammad Metri on Unsplash Effective customer retention methods can enhance loyalty and generate better word-of-mouth advocacy, ultimately boosting profits. Social listening, and more broadly online brand monitoring, is essential. Narrow down the most used hashtags for your brand and industry.

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How To Master Brand Sentiment Analysis – Beginner’s Edition

Keyhole.co

Brand sentiment analysis is a technique that leverages artificial intelligence, machine learning, natural language processing, and named entity recognition to measure and interpret people’s thoughts, opinions, and feelings about your company. The brand’s net positive sentiment dropped from 23% to -4%.

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Top 5 Online Reputation Management Tools For Transforming Any Crisis To Opportunity

Keyhole.co

Top 5 online reputation management tools for spotting crisis and opportunities Here’s your brief rundown on the top 5 online reputation management that you can use right away for tracking your brand presence. The hashtag tracker is particularly useful, and the insights have proven to be of great use for our campaign.

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19 Hootsuite alternatives for your brand in 2024

Sprout Social

And with our Salesforce and Zendesk integrations, effectively bridge the gap between sales and customer service to get a 360-degree view of your customer and their journey with your brand. It pulls insights from 25 million digital sources to support social media monitoring (in addition to media monitoring).

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6 Must-Know Types Of Competitor Analysis Tools With Top Recommendations

Keyhole.co

As per recent surveys , 90% of the Fortune 500 companies use competitive intelligence to their advantage. You find out that a competitor is offering a loyalty program that’s really popular with customers. Notice a particular hashtag is trending? Set up customizable alerts for specific keywords, hashtags, or accounts.

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How to use Twitter effectively & grow your brand

Sprout Social

Unfortunately, while there are many brands tweeting today, many of them don’t know how to use Twitter effectively, to help them grow their business. Scheduling tweets and making sure that you use a couple of hashtags with every post doesn’t mean that you’re a master of Twitter. Improve customer loyalty.

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