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How to create a complaint management system to protect your brand reputation

Sprout Social

Some industries attract more complaints than others. From lost baggage to canceled trips, travel industry companies often deal with a lot of customer complaints. For example, social listening tools powered by conversational analytics help brands monitor hashtags and feedback to quickly identify negative comments and respond.

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Salesforce Social Studio Sunset: Everything You Need to Know

Hootsuite

It allows you to monitor mentions, keywords and hashtags, and track conversations across social media platforms. Hootsuite’s social listening tools offer the same brand monitoring capabilities and more to help inform strategy across your business. Create on-brand posts for your employees to share and send your message further.

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Brand Reputation Management: 10 Strategies to Avoid Damage

Hootsuite

You don’t necessarily have to sit back and accept public sentiment. You can be an active participant in cultivating and defending your brand. Streams display posts along with public comments and reactions, helping you effortlessly keep up with important conversations happening in your industry. The good news? Get a free demo 8.

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The 2023 Guide to Social Media Reputation Management

Hootsuite

It continues with steps to mitigate negative sentiment. It includes ways to humanize your brand and promote the positive vibes your fans share. Monitor brand mentions and conversations Social media brand monitoring and sentiment analysis are at the heart of all online reputation management efforts.

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Social listening: Your launchpad to success on social media

Sprout Social

Social listening involves analyzing conversations and trends related to your brand. These include conversations relevant to your company, competitors and industry at large. Social monitoring vs. social listening. Monitoring tells you what. The food industry is a prime example of how both concepts work and why they matter.

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What is Customer Experience: 7 Tips to Improve Your CX

Hootsuite

It’s not just another industry buzzword. Done right, c ustomer experience will help you increase sales and improve brand loyalty. If you’re in the software industry, this is particularly useful to understand where your product falls short. Use bots to: help guide your customers through the sales journey, for FAQ answers, and.

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Top 10 Sprinklr Competitors & Alternatives [Comparison]

Hootsuite

Features include sentiment analysis, competitor benchmarking, trend spotting, and more. If you can’t try the tool first, get in touch with the brand’s customer support team to see if you can get a live demo. FAQs about Sprinklr alternatives Who is the competitor for Sprinklr?