B2B Communities Journal Social CRM 
Convince & Convert
FEBRUARY 23, 2010
If you’re trying to retain customers, your social program is more about listening, problem resolution, and turning customers into advocates. Brand communities, contests, most social listening, and non-promotional tweeting fits into this category. – [link] (via @jaybaer) randyx123 I like your post Jay.
Convince & Convert
AUGUST 31, 2010
The u30pro chat that I moderate with Lauren Fernandez have amazing discussions every week as far as I’ve gathered from the community. Beyond that, when I think of social media, I don’t just think of the tools like twitter, linkedin and facebook. Both of these communities have a great deal of interaction and conversation.
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Convince & Convert
FEBRUARY 19, 2016
He is at the center of the community so far, as we map it out. If I’ve got, especially for a B2B topic, let’s say, a big popular celebrity may not be the best influencer for me to reach out and engage with. It turns out that there is not just one community here either. Marshall: Exactly.
Convince & Convert
JULY 8, 2010
The Wall Street Journal said email’s era had ended thanks to Facebook. Robert Scoble argued that email faced deletion at the hands of Web 2.0 services like Twitter, Pownce & Jaiku. March 2009. John Dvorak declared that email was a “carcass on the side of the information highway, rotting away.” October 2009. So is email immortal?
Convince & Convert
SEPTEMBER 21, 2010
Katie Morse Community Manager @misskatiemo [link] [link] Katie Morse Jason – great post! Katie Morse Community Manager @misskatiemo [link] [link] Adeline Tay RT @mycrowdca: RT @Heynoon – The 39 Social Media Tools I'll Use Today [link] [link] Marc Dooley Thanks for putting this together.
Convince & Convert
AUGUST 4, 2010
sCRM [link] via @jaybaer [link] Andrea @ Consultant Journal I tend to think that the trickiest customers are the evangelists. These are the people who, when delighted, tell everyone they know. They are the same people who will tell everyone – and I do mean everyone – when something goes wrong.
Convince & Convert
SEPTEMBER 20, 2010
Was their any distinction in B2C and B2B brands? Was their any distinction in B2C and B2B brands? Thoughtful post via @jaybaer w/ @ExactTarget research [link] RT @JasonFalls #B2B [link] Justin “Customers follow you on Twitter not to be informed, but to be interacted with.&# Well said, and I completely agree.
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