The Realtime Report
NOVEMBER 8, 2012
These companies are “using technologies like social media, mobile, analytics and embedded devices to change their customer engagement, internal operations and even their business models. Capgemini is basing these findings on two years of study covering more than 400 large firms.
The Realtime Report
OCTOBER 7, 2021
The technology is state-of-the-art, infinitely scalable and contains a proprietary layer on top of video using text, chat (WhatsApp and SMS) and voice to make the entire shopping experience human-like.
The Realtime Report
MARCH 24, 2022
Real-time reporting and analytics. Below are some of the popular CPaaS solutions enterprises can integrate into customer support: CPaaS SMS: Refers to a programmable SMS that enables developers to build messaging applications quickly to increase customer engagement. Global reach. Supports different programming languages.
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