What is a customer journey map and how to make your own [examples included]
Sprout Social
NOVEMBER 2, 2023
Tools like Sprout Social use AI-driven sentiment analysis to dig into social listening data to give you insights on what people think about your brand. But if you haven’t, then our buyer persona template or Xtensio’s will be useful. Take a look at this simplified current state customer journey map from Nielsen-Norman.
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