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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Lisa Loeffler ( @LisaMLoeffler ) is Research & Analysis Lead at Convince & Convert. To avoid the long hold times for a customer agent please consider using our self-service options on United.com or calling back later if you’re not traveling in the next 72 hours. Listen here ). Oh… the thick irony.

CSR 128
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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

Lisa Loeffler ( @LisaMLoeffler ) is Research & Analysis Lead at Convince & Convert. To avoid the long hold times for a customer agent please consider using our self-service options on United.com or calling back later if you’re not traveling in the next 72 hours. Listen here ). Oh… the thick irony.

CSR 127
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Best of #SMAZ – Blogging Tips, Social Media ROI, & SEO

Kikolani

Amongst the topics that came up was some common sense insight into the usage of geo-based social media sites like Britekite and Foursquare. Spiral16 – Creator of Spark, an advanced software toolset that provides a fresh approach to social media monitoring based on organization, accuracy, visualization and analysis.

ROI 114
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Agencies should also be working with clients on using social media as a market research tool, by surveying fans or creating dedicated, invite-only brand communities that serve as a living focus group. Help clients tie search success to social media through wise keyword analysis, multi-media optimization and ongoing link acquisition.

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Women in Blogging: 125 Fearless Female Bloggers

Kikolani

A Little List Analysis. Her latest posts include How to Revoke Communication #shudown from Twitter & Facebook , Rebounding From a Fall – My Personal Humpty Dumpty Story , and Twitter – You Both Follow. Debbie is a life long learner, interested in health, social media, marketing, technlogy, travel, and faith.

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Best Internet Marketing Posts of 2011

Techipedia: Tamar Weinberg

Your strategies must employ content creation, community management, local/maps optimization, among others. How User Generated Content is Changing SEO : This is an analysis of how search results changed in the last year alone and how it impacts your business. “travel,” or “jewelry”). Don’t show envy.

Marketing 264
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Excellent for down-and-dirty competitive analysis. Extremely handy while traveling, I also highly recommend Nutshell for casual social media users. I’ve tried Foursquare , too. Katie Morse Community Manager @misskatiemo [link] [link] Katie Morse Jason – great post! I implement bit.ly Try it yourself.